Traveller Profile Overview

The Traveller Profile is a comprehensive, centralized data hub that gives your travel company a single source of truth for every traveler's information.

It goes far beyond basic contact details to capture a rich, holistic view of each client, including their unique preferences, travel history, and personal needs. This detailed data is organized into twenty distinct modules, allowing for easy access and management of everything from passport information and loyalty accounts to strong dislikes and significant dates. The platform's modular design ensures that all relevant data is always at your fingertips, reducing the need for manual data entry and minimizing errors across your entire organization.

The platform is built on a robust, consent-based model that puts the traveler in complete control. Your agencies can securely manage client data without the risks associated with handling raw PII. Each action, from data updates to document uploads, is logged and auditable. The system's ability to tokenize and share specific data fields via secure APIs and tokens provides a compliant way to move data across internal and external applications. This tokenization ensures that only the necessary information is shared, protecting client privacy while enabling seamless workflows.

By centralizing traveler information, the system eliminates the need for agencies and advisors to repeatedly collect the same data. This saves a significant amount of time and effort during the booking process. The 100% completion rate on many modules, as seen in the example, means advisors can quickly access and use data for booking flights, hotels, cruises, and more. This streamlined process leads to faster turnaround times, allowing your teams to handle more bookings with greater accuracy.

The rich data captured by the platform provides a foundation for powerful business intelligence. Your company can analyze aggregated data to identify trends, create targeted marketing campaigns, and gain a deeper understanding of traveler behavior. For example, by analyzing "Dislikes" or "Activity" data across a large client base, you can discover new opportunities for specialized trips or partner with suppliers that align with your clients' preferences.

For your advisors, the Traveller Profile is a game-changer. It provides them with the comprehensive information needed to deliver truly personalized service. An advisor can review a client’s "Significant Dates" to plan a surprise anniversary getaway or check their "Strong Dislikes" to avoid booking them on a disliked airline or at a specific hotel brand. The ability to see a traveler's "Travel History" and "Social Interests" allows advisors to act as true travel concierges, crafting bespoke experiences that lead to higher client satisfaction and loyalty.

The system's advanced API and tokenization capabilities allow agencies and advisors to securely share specific traveler data with external applications and trade partners. Instead of manually re-entering data into a cruise line's booking portal or a tour operator's system, an advisor can initiate an API call that delivers the exact information required, such as dietary needs, passport details, or emergency contacts. This reduces errors, accelerates the booking process, and ensures that critical information is communicated accurately to airlines, cruise lines, mid-office systems, and other partners.

🧩 Traveller Profile — All Modules

Click any card to see its purpose and stored fields.